Maintenance Ticketing System

Maintenance ticket software | usBIM.resolver | ACCA software

Do you have to report a sudden failure to the electrician? Do you need to schedule the replacement of the air filters? Do these kind of problems sound familiar to you?

Find out how usBIM.resolver helps you solve these and other maintenance issues in just a few simple steps!

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Transforming a problem into a ticket to be solved

Create tasks for your problems in just a few simple clicks wherever you are, in the office or on the job site. Add photos, text, videos, BIM templates, DWG or PDF files and speed up your workflows.

Efficient communication

No need to retrieve emails, images and documents from different archives, simply communicate through conversations connected to specific tickets in a single environment!

Track issues through to their closure

Assign tickets directly to the right person who will then receive a notification. Keep track of how the issue evolves through to its colosure!
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Create tickets and communicate maintenance operations more effectively | usBIM.resolver | ACCA software

Step 1

Create tickets and communicate maintenance operations more effectively

To ensure the good health of a structure and the safety of people, it is necessary to promptly handle any request for intervention (such as the replacement of a deteriorated pipe or the repair of railings and parapets).

With usBIM.resolver manage maintenance operations due to failures:

  • convert each intervention into a visual planning card (task);
  • define the level of urgency for each activity and the expiry date by which the intervention must be completed;
  • assign tasks to technicians and suppliers sending out a notification.

This methodology allows you to communicate effectively with each team member and ensure that all interventions are carried out on time and in compliance with relating indications.


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Try usBIM.resolver, the maintenance ticketing system free for one year

Add all the necessary documents to carry out the maintenance activities | usBIM.resolver | ACCA software

Step 2

Add all the necessary documents to carry out the maintenance activities

In the event of sudden faults, the open ticket must have all the necessary documents and information (inventory of equipment, catalogues, booklets, etc.).

With usBIM.resolver, attach any type of DWG, DXF, PDF document or IFC BIM model in openBIM formats or in proprietary formats such as Revit and Edificius directly in the reference task.

Attach a photo highlighting the issue and its location more easily on the spot and from anywhere.

This allows the the team to quickly solve the task without having to track down any additional information.

usBIM.resolver collects all the necessary information in one place, recording which activities have been carried out and why.

All this helps to save time, solve tasks more efficiently and store all useful information for future interventions.


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Try usBIM.resolver, the maintenance ticket system free for one year

Keep track of the problem and the operator responsible | usBIM.resolver | ACCA software

Step 3

Keep track of the problem and the operator responsible

In any building, there are always maintenance activities that must be performed and  when a sudden failure occurs, it is difficult to keep track of the problem and the people responsible for its resolution.

With usBIM.resolver you have a complete view of the problem identified and can track and track the progress of the activity in real time until it is completed.

You also have a connected chat where you can exchange messages with the people responsible to communicate any need promptly wherever you are and with any device.

usBIM.resolver is an essential tool for anyone who has to manage the maintenance activities of a building.


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Try usBIM.resolver, the maintenance ticket software free for one year

Look for a complete software for managing maintenance activities!

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usBIM.resolver is part of the usBIM ecosystem | ACCA software

Leverage integration with usBIM, the openBIM collaborative platform that accompanies the digital transition of your business

usBIM.resolver general contractor software is part of the usBIM ecosystem.

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The usBIM applications

usBIM, the BIM management system, scalable and configurable according to your needs.

Get started with 15 applications and 10GB of cloud storage space for free. Then choose the applications that you need to configure your usBIM experience according to your preferred workflow!

  • usBIM is the online system that integrates different types of BIM tools:
    • BIM interoperability tools: allowing full interoperability during the various phases of construction design, execution and the relating maintenance processes
    • BIM collaboration tools: specific BIM tools for improved collaboration and sharing of information among all the various stakeholders involved in creating or updating the digital twin during the project's entire life cycle.
  • With usBIM, manage the project, construction management and maintenance phases of a building or infrastructure, starting from the free usBIM.10 solution.
  • usBIM offers you infinite configurations with functions, applications and cloud storage space that you can activate from the online store.
  • Only subscribe to the BIM tools that you really need.
  • Keep your usBIM tools under control. Check out your current configurations and remain updated with the latest available plugins.
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